At 21hibajee, we take your privacy seriously. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have as a player on our platform. No vague language, no hidden clauses.
Six core privacy commitments that every 21hibajee player can count on, every single day.
All data transmitted between your device and 21hibajee is protected by TLS encryption. Your personal details and payment information are never sent or stored in plain text on our platform.
21hibajee does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information is used solely to operate your account and improve your experience on our platform.
We only collect the personal data that is strictly necessary to provide our services, verify your identity, and comply with legal obligations. We don't collect data just because we can.
You have the right to request a copy of all personal data 21hibajee holds about you at any time. We will provide this information within a reasonable timeframe at no charge to you.
You can request that 21hibajee delete your personal data, subject to our legal retention obligations. Once your account is closed and retention periods have passed, your data is permanently removed.
21hibajee uses cookies only for essential platform functionality, session management, and performance analytics. We do not use third-party advertising cookies or tracking pixels that follow you across other websites.
Welcome to the 21hibajee Privacy Policy. This document explains how 21hibajee collects, uses, stores, and protects the personal data of players who use our platform — whether through our website or mobile app.
We understand that privacy matters deeply to our players in Bangladesh. When you trust 21hibajee with your personal information, we take that responsibility seriously. This Privacy Policy is written in plain language so you know exactly what happens to your data — no confusing legal jargon, no surprises.
By registering an account or using the 21hibajee platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not use our platform.
21hibajee collects personal data in several ways — directly from you when you register or use our platform, automatically through your device and browser, and from third-party verification services when required. Here is a breakdown of the categories of data we collect:
Every piece of data that 21hibajee collects is used for a specific, legitimate purpose. We do not collect data speculatively or hold information we have no use for. The table below outlines the primary purposes for which we use your personal data:
| Purpose | Data Used |
|---|---|
| Account creation and management | Name, email, phone, date of birth, address |
| Identity verification (KYC) | ID documents, selfie, proof of address |
| Processing deposits and withdrawals | Payment method details, transaction history |
| Fraud prevention and security monitoring | IP address, device data, login history, betting patterns |
| Customer support | Account details, communication history |
| Responsible gaming compliance | Betting history, session data, self-exclusion records |
| Platform improvement and analytics | Usage data, device data (anonymised where possible) |
| Legal and regulatory compliance | All categories as required by applicable law |
21hibajee may also use your email address to send you important account notifications, security alerts, and — where you have opted in — promotional communications about new games and offers on our platform.
21hibajee processes your personal data on the following legal grounds:
21hibajee does not sell your personal data to any third party. We share your data only in the following limited circumstances, and only with parties who are contractually obligated to protect it:
We share necessary financial data with our certified payment processing partners to facilitate deposits and withdrawals. These partners are required to handle your data in accordance with applicable data protection standards.
To comply with KYC requirements, we may share your identity documents with accredited third-party verification services. These providers process your data solely for the purpose of verifying your identity on behalf of 21hibajee.
21hibajee may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities where required by applicable law or in response to a valid legal request.
We may share limited data with fraud prevention and security services to protect the integrity of the 21hibajee platform and safeguard all players from fraudulent activity.
21hibajee retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:
Once the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be linked back to you.
21hibajee uses cookies and similar tracking technologies to make our platform work properly and to understand how players use it. Here is a breakdown of the types of cookies we use:
These cookies are strictly necessary for the 21hibajee platform to function. They manage your login session, remember your preferences, and ensure the platform operates securely. You cannot opt out of essential cookies without affecting platform functionality.
We use anonymised analytics cookies to understand how players navigate the 21hibajee platform — which pages are most visited, where players encounter issues, and how we can improve the overall experience. This data is aggregated and cannot be used to identify individual players.
These cookies remember your settings and preferences on 21hibajee, such as your language preference and display settings, so you don't have to reconfigure them every time you visit.
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 21hibajee platform.
Protecting your personal data is a top priority at 21hibajee. We implement a range of technical and organisational security measures to safeguard your information against unauthorised access, loss, or misuse.
As a player on 21hibajee, you have a number of rights regarding your personal data. We are committed to honouring these rights promptly and without unnecessary barriers.
To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Request". We will respond within 30 days of receiving your request. In some cases, we may need to verify your identity before processing your request.
The 21hibajee platform is strictly intended for adults aged 18 years and over. We do not knowingly collect personal data from anyone under the age of 18.
If we become aware that we have inadvertently collected personal data from a person under 18, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on 21hibajee, please contact us immediately at [email protected].
21hibajee may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or through an in-platform notification.
The date of the most recent update is always displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how 21hibajee protects your personal data.
Continued use of the 21hibajee platform after any updates to this Privacy Policy constitutes your acceptance of the revised terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or how 21hibajee handles your personal data, please get in touch with our team. We are available 24 hours a day, 7 days a week.
For general account support, responsible gaming assistance, or to report a security concern, our support team is always ready to help. You can also review our Terms and Conditions and Responsible Gaming pages for more information about how we operate.